Services
Enterprise Support
In today’s world where business never stops, companies need powerful security backed by expert technical support—available all hours of the day, every day of the year. SOS Security 24×7 Support meets this need with all-hours access to phone support. Our security engineers offer deep product insight to resolve your support issues efficiently and effectively. Our priority handling ensures your support requests are addressed as quickly as possible.
With SOS Security, you get fast resolution, high uptime, and increased productivity for one low cost. SOS Security puts you back to work fast!
Why SOS Security for 24×7 Technical Phone Support Service:
Designed to provide an added level of convenience for our customers, SOS IT 24×7 Technical Phone Support Service places an SOS-certified technician at your disposal to trouble-shoot and resolve your IT Security issues.
- A single point of accountability
- Provides affordable protection for your technology investment
- Provides coverage for your security software/hardware
- 24-hours, 7 days a week, 365 days a year
- Quick response times
- Certified Engineers
- On-line access to software updates
- Vendor Certified Support Services
- Committed Response time to Severity issues
Additional Security Support is available:
- 24 x 7 SOS IT Managed Services
- 24 x 7 Managed Firewall Services
- Software updates with a valid software subscription contract from a manufacturer
SOS Security Support programs offer a full range of features and benefits depending on the service level you choose. Use the table below to find the program that best meets your business needs.
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|---|---|---|
| Predefined Escalation Process |  |
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| Advanced (RMA) Replacement Process | |
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| Latest Hot Fixes and Services Packs | |
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| Committed Response Time | 2 Hour | 1 Hour |
| Tiered Levels of Technical Support | |
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| Dedicated Support Web Portal | |
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| Enterprise Service Levels |  |
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| Firewall Rule Base Audit | 1 Annually | 1 Annually |
| Advanced Ticket Management Review | |
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| Consultative Enhancement Review | |
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| Multi-Product Support Options Available | |
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| Bench Replacation | |
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| Lab Testing | |
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| Access to Level 3 Security Engineers | * Optional | |
| TAM Assistance | |
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| Personalized (SLA’s) | |
